Testimonials

The staff at ELV is extremely helpful and prices are great. I have a RAD mini and frequent store for parts and service.

I needed few screws to finish assembly of my electric bike. I called then went to ELV Motors & Kevin helped me out!!! I didn't buy my bike there, but I wish I did! Whatever my needs are going forward, this is my store now & I recommend it to you!!!!

Highly recommend ELV motors! It's very hard to find bike shops that work on E-bikes so I was glad to have found a store that could work on my bike. Edgar the service manager is very friendly and knowledgeable. He offered me great costumer service. I will definitely keep recommending ELV motors!

I was trying to stay within a budget on a new e-MTB, the Bulls Evo AM 4. I was soliciting quotes online which I know takes away valuable time from the vendor, but Douglas at Elv Motors took the time to promptly respond to my inquiries and provided helpful information. In the end my budget prevented us from concluding a sale, so close!, but I was very pleased with the service provided. Still searching for a bike within my price range and will provide a full recap on my YouTube channel once purchased.

Doug and I finally got together and cleared up the misunderstanding about the fees. His service was excellent and he came through with what he promised. Apparently his staff had deleted my contact information so he could not send me a check. This has now been corrected. My son loves the bike and I believe that they are a good operation and would return for future purchases.
Ted

Recently purchased an electric scooter (not from ELV) but needed some work done on it due to shipping damage. Soon as you walk in, all the guys were super friendly and greeted you right away. Told the tech what was going on with my scooter and right away he knew what to do. He told me it would be at least a week but offered a front of the line pricing at additional cost. Wasn't too bad so I opted to get it done right away. Before the day ended, the tech called and told me it was all fixed! Super quick and friendly service. Most definitely recommend these guys! Thank you!

Picked up a great folding lock for my ride and am amazed at the showroom inventory of electric bikes. The staff is friendly and knowledgeable.

If I could give more than five stars I would. Edgar and the entire team at ELV motors are amazing. I found them because I wanted to test out a certain brand of class 1 PAS ebike and their store had them. I went in and spent time talking with Edgar about my riding goals and he immediately directed me to a different bike, explained why the other one better met my goals. I was able to take it out on a test ride and fell in love with it. I've since been back and ordered my husbands new bike (he got the same brand, newer model) and also rented e-bikes from them when my parents visited. Just yesterday I brought my bike in because it was making a strange noise and they threw it up on the lift and resolved the issue. They really know their stuff when it comes to e-bikes (all classes).

Very good place come here wit good prices good management good service no problems at all

I had a gray experience with Elv motors and especially their talented installer Justin. He was able to take a broken cargo bike and completely overhaul it with a retrofitted new motor, battery and equipment necessary to bring it back to better than new. He took extra time to make sure it worked perfectly and even custom fabricating a couple parts to ensure the install was right. The thing is a beast and can haul my two daughters with ease. I couldn't be happier with the overall experience and strongly recommend Elv to anyone who needs any work on an existing e-bike or liking to buy a new one.

What a great experience today. I purchased an electric tricycle from Edgar the store manager. I'm a 79 year old with bad knees and he was inspiring that I could ride this bike safely. He was patient while demonstrating the bike to me. We highly recommend purchasing any electric bike from this store! The service couldn't be any better. They placed it on my truck and off I went. When I got home I had a couple more questions and they were just as courteous on the phone! It rides beautifully... the best purchase I've made in a long time.

I have a Palasec ebike bought from eBay and started having issues with the throttle. I knew that it was an easy fix but didn't want to take risk to do it myself and looked for a shop that can do it. After asking some bike repair shops, I got the same answer "if you didn't by the bike here, we can't touch your bike." Even one told me that "we call these bikes disposable" what?
Yes, this was the situation until I found the ELV Motors. They accepted my bike and fixed the issue within a day and did it for Avery reasonable price. For now, I am happy with their labor and certainly will go back to this shop again whenever I have any problems with my e-bikes.
I highly recommend this business to especially those that having problem finding a legit ebike shop!

I highly recommend. I took my sons electric scooter in which we tried to change the tire with no luck. So glad to find ELV to properly change tire. Originally estimated time to fix was 2 -3 weeks but called with tire fixed and ready to go in 1 week. They know what they are doing- price was higher than I anticipated but if you want something done correctly it worth the cost.

I had a wonderful experience at ELV looking at and trying their e bikes. Dan made the process smooth and answered all of my many questions. I took my husband back and we got the same great service. I ordered a bike and love it. The bike is better than I expected. I can now keep up with my biker husband. Thanks Dan.

Edgar in the service department went above and beyond, providing expedited service in an emergency. He got our electronic scooter up and running far sooner than was estimated and was gracious, helpful and friendly the whole way through the experience! I hadn't been able to find anyone willing to service this scooter anywhere, but ELV took it right in and had it back on the road, running like a dream in no time flat. With the service I received from Edgar, we will definitely be repeat customers!

Quick and easy!

My ebike needed servicing. I walked in and Nate took a glance over, then wrote the order. Within a week, I had my ebike back on the road.
I noticed they had several models, brands, and prices of e-bikes they were servicing.

The staff is friendly and knowledgeable.

ELV will be my go-to for any of my ebike services!

Nate helped me to fix my bike and he did an awesome job.

Went in a while ago looking for an ebike and these folks were great! Extremely helpful asking about needs, riding type, etc., and not pushing any type of bike whatsoever until they figured out what we needed. Then we test drove some of them, discussed further, and made a purchase. Been riding it now for over a year, and it's great!

If you're looking for an ebike, go down there and talk to them about it!

I cannot speak high enough praise for Nate, one of the repair specialists at ELV Motors. Even though I did not purchase my Glion Snap N Go mobility scooter at ELV, he contacted the manufacturer and ordered the part that I broke. When it arrived he said I could pick it up, and I told him that I didn't think I could do the replacement. I could not leave my scooter there for the days needed for him to get to the repair, as I need it to get around. Nate went out of his way to see me after hours and made the replacement. I am so indebted to him for his kindness and competency.

Amazing service. I am so glad I came here rather than buying a bike online. Already preassembled is enough of a reason alone. Prices are even more competitive than what I found on my long search looking for an electric ride. This place is absolutely awesome. Highly recommend

Stopped in Sat after 5;30.. surprised how Friendly Doug was and He even Offered me a test ride.. instead of rushing me out so he could close.. He was Very Professional and Helpful.. Explaining all the differences and price models.. I plan to go back today (There are Open at Noon on Sunday).. and learn more.. proably will buy or put in an order for one as I am not in a hurry... John Thompson.. San Jose, Ca.

I had been going all over town trying to find a replacement spoke for our electric cargo bike and no one could help me. Or should I say "would help me" I was brushed off by several places that had no interest in making an effort to assist me. The service guy at ELV was super nice and immediately went into his shop to see if he could find me something that would work. He gave me a spoke no charge from his random parts bin!
What a nice gesture and a genuinely kind and friendly interaction. When I'm in the market for another electric bike I'll definitely be going back because of this experience. Thank you for showing kindness & a willingness to help!

These guys rock. Fixed my battery some how revived it after a very long dead period. Sold me a charger. Original was lost. Very reasonable but even better was the people. Thanks

A great local business with a wide selection of quality e-bikes and Montague bikes!

I had been doing research online for a new bike to take on my daily government-sanctioned outdoor time, only to find that the bike I wanted (the Montague Urban 17" frame) was out of stock on the official Montague website. Messaged ELV Motors via their website (the only Montague dealer in the Bay Area), and received a very quick response the next day that they had the bike in my size!

The owner Doug was great with helping me test out the bike's folding capabilities, and the back lot was large enough to get a good feel for the bike on a test ride. Got foldable pedals and a compact folding bicycle lock installed on the spot, by Nate at their service center in the back.

Overall, a very smooth experience with friendly staff - was in and out of there within an hour (of which ~20 minutes was us asking Doug questions). Staff followed CDC related guidelines, and wore masks. Will be coming back to purchase a bike rack from them in the future.

Doug is the best! He will set you up with the right stuff. They also have their own service shop, so all the work is done in-house. I bought 4 bikes already! Highly recommended!!!

GREAT EXPERIENCE! GREAT BIKES!

It was a pleasure to buy a bike from ELV Motors.

The owner Doug and his staff member Ali were able to help me over the phone and with FaceTime to get an idea of which bike might be right for me. [I live in the SF East Bay, about an hour drive, and wanted to get an initial idea before visiting.]

Ali was so helpful answering my questions, and showing me features of the bikes on FaceTime. [Video messaging like Zoom, etc.]

We narrowed it to three likely candidates that I could research online. [Again before making the hour drive!]

After checking out the three bikes in the store with help from both Doug and Ali, and going over my top criteria: fast, easy to mount, I road the top candidate.

I LOVED the Surface604 Colt!

And that's the one I've bought. I'll pick it up next weekend, and "ride off into the sunset."

[I'll update this review if anything else comes up.]

We bought two electric bikes from ELV Motors and couldn't be happier.

We test drove several models before deciding on two different Magnum bikes. The staff was so helpful in helping us figure out what we wanted in our bikes, and was patient while we made our decision.

I don't hesitate to recommend ELV to anyone in the market for an electric bike or scooter.

I have been ELV MOTORS client for the last year an half since I have purchased three different e-bikes for me and my family.
Working with the owner and also helpful in house suport technical team for tune up etc is great. I learned so much about different brands and pros and cons you name it ! Thank you Douglas Schwartz for assisting to pick the best for my budget. Happy to refer anyone who is interested in E-Bikes . I LOVE mine !
Thank you

I bought my eBike from ELV Motors. Everyone there is friendly and helpful. There is excellent selection there, so it was hard for me to choose. Doug was very knowledgeable and he was able to guide me to the best bike!!

I have bought couple of E bike from Doug, He is amazing guy and so helpful, He did not pressurized me to get this and that, He is very good and exchanging bike and once had some problem in my bike, No question asked whatever i told him, He swapped the bike. Thanks Dough

I seen Doug on the popular Electric Bike Review series (EBR) and he knows ebikes. I went in for a Velomini, and came out with also a Bagibike. I've been shopping bikes for years and pulled the trigger. Very happy I have a bike for commute and another for trails that can carry cargo and fit in my Prius. As much torque to climb steep hills, that I used to struggle with my mountain bike. Great prices too. Buying local you get full service and the expertise. Thanks Doug.

Update May 7, 2020
The earlier version of a B10 Bagibike that I purchased had an issue but was resolved with Bagibike. Thank you! I'm very satisfied and the current model on the floor comes with an upgrade that I feel is very important. I appreciate the service by Danny who is very smart and considerate mechanic who respects me as a valued customer.

Very good customer service definitely I will recommend all of you that owned a bike to visit this shop give them an opportunity and you will see the difference forget about all these stores with a big name.

Shout out to Doug at ELV motors for helping me pick out my new Bagibike fat!! He was very friendly and took his time to show the differences between e-bikes. I must have tried out 7 different bikes and Doug was very accomodating and helpful in finding the best bike for my needs. I would highly recommend anyone to drop by and get a feel for these new bikes. Something you can't do online! Support your small business owners like ELV motors. Way to go Doug!
He even provided nice cloth gloves while testing bikes, keeping everything clean. 10/10 experience.

Just purchased my first ebike and let me tell you, my bike is nothing short of emazing! Thanks to Doug and his team for their time and expertise! My shopping experience was a positive one, gloves were provided and bikes were wiped down due to covid-19 concerns. See Doug for your ebike needs...Ebikes are so much fun!

During these COVID-19 times, I was in need of an essential transportation e-bike, as I'm also an essential worker. Just purchased a excellent Surface 604 shred.

At first I was worried about going into the shop, but the staff and Doug was following CDC related guidelines, provided a safe, educational, professional, and customer centric shopping experience!

Local business owner bike shopping experience and pricing here is hands down better then purchasing an e-bike online.

I had a great experience working with ELV Motors. After spending 6 months on an electrification project for my old recumbent bike I had hit a wall. I brought it in and Danny walked me through the options and we came up with a plan. He delivered ahead of schedule and under budget, and I couldn't be happier. ELV knows their stuff and I can recommend working with them without reservations.

Love this place Doug , Nate and the rest of the staff always super helpful have purchased a scooter and electric bike from here and have never gone wrong. Hands down the best place
In town for a purchase or repair can't never go wrong

I was looking for an electric bike for a commute over the Dumbarton Bridge. I had no real idea what the options were, but Nate was very knowledgable and able to walk me through the various features that different bikes had. I ended up picking a Bulls Cross Mover. We decided on several modifications: very puncture resistant tubes and tires (the Dumbarton Bridge bike lane is basically a trash heap of broken glass and bits of metal), rearview mirror, a suspension seat post and a cafe lock. Nate had them all ordered and installed within a week, and delivered the bike on a Sunday.
After a few rides I realized that the handlebars were a few inches too low for me (I like to sit pretty upright). I told Nate, he quickly ordered a handlebar riser and came over and fitted it.
Great store, great people and great service. I really like the bike too.

I came from San Francisco just to come here and look at some electric bikes. In the end, I bought a bike that was better than the ones I was originally looking at. Great guy to deal with and no pressure at all. I spent a little more than I originally planned but do I care? Nope! Happy with my purchase and experience here. I also like that they have a private lot in the back and I was able to test as many bikes as I wanted. I know there are places to buy an electric bike in SF but I will still give my business to this place: selection, customer service, and prices.. the best.

This e-bike shop has a large selection of e-bikes, scooters, & electric wheelchairs! There are e-bikes for every need: city commuting, road cycling, trekking, and mountain biking. Doug, the owner, is very helpful, friendly, and offers great prices on his e-bikes. His 2 mechanics, Nate & Danny, are also very helpful and perform quality work. You can test ride the bikes around the block and there's no pressure to buy. I completely recommend them!

This review is for service, and specifically Danny. I went in with what I though was a battery problem and through diligent and meticulous testing, Danny figured out that it was a faulty wire connection. He replaced the connector and now everything works perfectly! Thank you!

I am overly excited with my electric bike the VeloMini Plus is great! Doug the owner has helped me find the small foldable commute bike that I can love.This the second time I have purchased from ELV motors and they have been excellent with providing me information and helping me trouble shoot any issues(which have all been user error). I tell anyone you gotta try an electric bike will change your life! I'm back in the fitness world. Thanks so much Doug!

Really knowledgeable and nice people. I brought them my online bought bike that broke down after 162 miles and they found the bad wire that I was unable to find and they didn't charge me much either. The other big EBike shop on the peninsula wouldn't even look at repairing a bike they didn't sell. Thanks again Doug.

Very friendly and helpful staff. Great at what they do! My electric bike is as good as new.

After exhaustive research to locate a bike that I could truly imagine myself riding, I settled on the VeloMini+. Cort's candid analysis on the EBR (e-bike review video), helped determine my choice for several reasons:
1. the VeloMini+ is fun and safe to ride; easy to maneuver
2. the engineering & construction of the bike feels secure & substantial
3. the option to ride with/without the 3-stage pedal assist
4. suits my petite frame comfortably at 5'4", 118 pounds
5. folds compactly, lifts easily at 29 lbs & fits into any vehicle
6. 1-year warranty, full-size carrying tote & rear reflector included
7. made in Suzhou, a modern industrial town in China that I've visited
8. I like supporting independent businesses in my home state of CA
9. ELV Motors is available & responsive

I love the VeloMini+. This was the optimal choice given the fact that I bought it sight unseen, without a test ride and only after asking Doug several questions. When fully assembled and ridden, my intuition was right to invest in a bike I could handle with ease without being complicated, but more importantly - customer service I could reach. Many of the e-bike companies do not have live personnel to answer questions due to minimal staff or foreign vendors.

Many Thanks & Congratulations to Doug and his team for their great service and their updated website!

I bought my Velomini from ELV motors and love the bike. I unfortunately had a number of problems with the bike but ELV did stand behind their product and fixed the issues under warranty. Most recently I had an issue with the rear wheel that caused spokes to break frequently. The ELV team was great and gave me a new wheel to replace it. Problem solved. Thanks ELV team.

Morgan and Sam were so helpful and knowledgeable. I'm really loving my Magnum Peak e-bike!

I've bought my Lacuba ebike at ELV last Dec. Dough and the team were very helpful and patient to help me try all the bikes I liked. Finally I've decided to go with Lacuba and it was the best thing I've ever had! Yesterday I went to the store for the first free tuning. The technician helped check everything carefully. Overall, it is a very pleasant experience!

I met Doug about 4 years ago when he set up a booth at my old workplace during a bike-to-work day event. He offered test rides on all of the things he carried and that was probably the first time I got on an e-bike. I still remember the original Velomini and the various different models back then. Since then, it's become the Velomini+ and it has gone thru quite the changes.. and is probably still one of the most awesome designs I've ridden for its size and portability.

Coming up to a few days ago, I was planning on a transport device to take me around a campground. Last year, I did a lot of walking, and even for the brief moments of borrowing a friend's e-bike just to get to and from the restroom/showers or to the main group area, it was a nice relief.

I have a bicycle already, but it's a bit specialized with it being a road bike with a racing frame.. narrow wheels, and to top it off.. a single gear. Alas.. l didn't leave much room for myself to be able to ride it around casually.. So ended up deciding to show up to ELV Motors and shop around. Test rode the new Velomini+, one of the Magnum bikes, and just because I was there, the Magnum I-Max S1+ (scooter).

The larger e-bike I test rode was great. It handled great and felt a lot more comfortable to ride on, but alas.. the price was high, and the weight and size (which helps result in the comfy ride) was a factor. It's a full size bike and I just don't have the room for that.

With all the new electric scooter rideshare stuff happening with Bird and LimeBike, getting back into a kick scooter type setup seemed convenient. Folding down and carrying it around.. it was a tough sell as it ended up coming down to the I-Max S1+ vs the Velomini+ since they were in the price range and were basically the same price.

Had to ride around the neighborhood a couple of times between both.. and eventually settled on the scooter. The I-Max S1+ with its powerful motor completely left the velomini+ behind in speed. The only disadvantages are that it's a lot heavier, and if the battery runs out, it's a hefty thing to use as a non-powered kick scooter... Whereas the velomini+, even with its single gear, is still a lot easier to pedal around unpowered.. Convenience of carrying around was about the same for me.

Anyway, Doug is cool, helpful throughout the entire process and the other folks who helped me (sorry.. I didn't get everyone's names) were helpful as well. Thanks so much!

My Glion electric scooter's handle and rail had broken. I had purchased the parts on my own and had asked Danny from ELV Motors if he would be able to help me replace my handle/rail.

I connected with him through email and he asked to see some pictures of the damage. He said he would be more than willing to help me replace it but it is also possible for me to fix it myself. Danny provided me with instructions (with pictures) on how to fix my own scooter handle and was so helpful.

What a great store! The owner Doug was friendly and knowledge and answered all my novice questions. I came in to look at an E-Joe Koda and was shown 2 additional bikes to make sure that the kids was what I really wanted and was comfortable for me. After all the test rides I bought the Koda. Nate the local tech was amazing, he made sure the bike was set up with the handle bar extension I wanted as well as made all the adjustments I needed once back from the test ride. I love this store and their great staff, will continue to be a customer!

I bought my bike from here last November, and have taken it in for work a couple times since then. They are friendly and helpful each time I see them. I like their new ticket system they've been using. They provide updates on the work as they go and inform you when it's done. You can respond to the ticket online if you have questions or information for them. Very convenient. Overall, I've had good experiences here.

Can't speak enough about these guys! My bike ran out of juice and I had them charge it. They were more than happy to do so and even put air on my tires and gave me recommendations on websites and forums to visit on the ebike movement. Connor was fantastic. Great guy. I will definitely be back.

Excellent customer service, good knowledge base of the myriad ebikes available. Really know their stuff. I must have test road 6 different ebikes. They can special order bikes for you as well. Very small store, but very large selection of ebikes. Highly recommend. I am about to get my order in for one, but won't get it until November due to extremely high demand of the product (the CA-based manufacturer is busy day and night building them). :/

I love this place it has such a great selection of bikes and I've really enjoyed the service.

Very friendly staffs - answered all my questions and let me try various ebikes.
Although the one that I liked is out of my budget, they never pressure me to buy.

Highly recommend you check out this store for e-bikes or e-scooters.

Very knowledgeable staff, I worked with a gentleman named Doug, who was extremely friendly, recommended different bikes in accordance with what I was looking for. A much different experience as opposed to a certain store in Redwood city.

This seems to be a small, family-owned business. And they are really superb in what I believe are the most important things (price, quality, service, knowledge, expertise), and maybe slightly not as good in other things (scheduling sort of), but I'm more than happy with the tradeoff and wouldn't want it any other way.

I made an appointment for service and when I arrived on time for my appointment, the mechanic wasn't there, and the person on duty had to re-take my service requests. I was a little worried, since I had a laundry list of things to get done. At that point, I would have been disappointed by the mechanic missing my appointment if it were a big box store, but I think that you need to have reasonable expectations on small businesses. This was really the only disappointment, because...

I called the next business day to ask for an update, and the person who answered took a message and said they would call me back with a quote and time estimate. Then a couple of hours later I got a call back saying my bike was ready! I was surprised because I wasn't sure how much it would cost and wasn't sure I wanted to pay for all of it. How much was it? Turns out to be way lower than their initial estimates over the phone.

Nick (Nate? I thought I heard someone else calling him Nick, but seems like a lot of folks are saying it's Nate, I'll correct this when I find out) walked through all the work he did to make sure it was ok. I had a step through that needed a bar to get it mounted on my car, and after trying to get the bar to fit, we realized it just wouldn't work and needed to mount the bike without it. Nick helped me do that too, which was very complicated and time consuming. As I was about to leave, I asked him about a double kickstand, and he went back in to look for one. He came out with a great double kickstand at a very low price (I had researched these and usually don't find any I like for less than $50-75, the one he brought out was $29 and it was perfect!) and put the thing on and then insisted that we test it to make sure it was ok, even though I was ready to just drive off.

He then took the bike off the mount -- remember how time consuming and complicated it was? And rode it around to make sure the double kickstand didn't impede the chain. At which point, he realized that there was actually a problem with the chain (not something I brought the bike in about). He proceeded to spend another 30 mins baking in the sun while fixing it on the spot. Then he re-mounted the bike.

If he hadn't insisted on ensuring the quality of his work, I would have learned about the chain problem when it was too late and most definitely inconvenient (and probably with one or two children in tow). Thanks to Nick's attention to detail and commitment to quality, though, it was fixed right on the spot. And I'm not stranded in the middle of rush hour traffic with two hungry kids. OMG, can you imagine that?

Nick is THE BEST. I think I must have talked to him a couple of times on the phone before coming into the shop to ask questions about the modifications I needed to make, and he was so incredibly helpful over the phone, too, which is why I decided in the first place to bring the bike into ELV for service instead of anywhere else. There is almost no information that I could find online that answered my questions, so I needed a knowledgable mechanic. The other folks there that helped me were kind and knowledgeable, and executed flawlessly with the many things I left in their care (child seats, trailer attachment, brooks saddle, grips, etc.).

I adore this shop and the people working here. Yes, the bikes they sell are expensive, but not in the price-is-jacked-up way, just in the "we have good quality bikes to sell" way.

Nick, if you're reading this, I owe a debt of gratitude to you! Thank you so much!

Great selection of electric scooters and bikes. Owners are friendly and helpful. You can try a bunch before choosing what you like

Was very nice getting to see first hand and test drive the product before purchasing. They are friendly and helpful especially when you have an issue like I did with your purchase. They went very far to help me out even replacing the product to try and remedy what I can figure is just a manufacturer issue. Thank you for spending the extra time with me i'll make sure to refer my coworkers to you.

I came to ELV Motors on a Sunday afternoon. I was immediately greeted by Morgan, the owner's son, in search of an electric scooter. Morgan was knowledgeable and when he didn't know the answer he'd ask his father. I was able to test ride a few scooters and narrow down my choices. When I was uncertain about my decision to purchase one on the spot, Doug, the owner, didn't place pressure. Instead, he let me know of a new product they'd be receiving that I might be interested in. For now, my needs for a scooter have changed, however if I find myself wanting one again, I'd come back here.

I bought a magnum ui5 from here. They gave me a great deal. Although my bike was faulty they swapped off my battery in a timely and friendly manner. All the people working there are nice and know a lot about each bike. I had the pleasure of meeting the owner and he is very kind man and takes care of his customers. If you're looking for an electric bike, this is the place to get

Can't appreciate these guys enough, came in for my 3rd time for a flat and they've done more than just fix a flat. They've tightened my brakes without charge and trued my rear tire from rubbing against the frame. This place is a must for anyone with electric bike problems. Nate, the mechanic is an all-star

I bought a Montague Navigator from them a great foldable bike that is great for people that don't like to hang their bike outside their trunk. The owner is very helpful but he needs help desperately like every 5 mins he is answering a phone call. I am hoping that he gets a secretary to help him with his business.

These are very warm and friendly guys. I got the full attention of the manager when I was ready, and felt completely welcome to take my time and ask questions. I give them full support and trust.

We have a drift trike that uses a Magic Pie 3 wheel. Through a mishap, the wiring harness was damaged and I wasn't sure of the best way to fix it. I pinged a bunch of local e-bike shops throughout the Bay Area and no one had the expertise to risk opening up the Magic Pie to re-wire it.

ELV Motors stepped up to the plate and did a great job on not only fixing the wiring but making it much more bomb-proof. Even though I didn't buy my trike from here, they were more than willing to help. Great service, highly recommend this shop.

I'm glad I researched what I wanted and checked availability online first before I came out to ELV - I came an hour and half away after all. When we finally got there, Doug was pretty easy talk to. No fuss and just warm and friendly. I told him I wanted a Glion e-scooter and he was awesome for letting me try it out on his small lot. Glad I did - which confirmed even more as to why I wanted it. Anyways, I definitely recommend this place. Taking a friend back to check out the other scooters.

Great Store, Great Service, Great Bike!
LOVE, LOVE, LOVE my new Magnum Mi5!

My hubby wanted to get me a electric bike for my b-day and this was the place to go. ELV has the biggest selection of electric bicycles (scooters too). A huge shout out to Omar and Basem who assisted me in finding the perfect bike. Great salesmen and very knowledgeable. After listening to what I wanted to spend and what I wanted in a bike they brought three electric bicycles for me to test drive. After showing me how the gears and pedal assist functions worked, I was on my way. I liked all three for different reasons but the winner was the Magnum Mi5. This bike has very solid ratings, looks sharp and rides like a dream. I can ride using my own power or with the press of a button have assisted pedal power. I can now confidently go out on those biking adventures with my avid bike riding husband. I always limited how far we would go because although I love a good bicycle adventure but I wanted to make sure I could make it back. So now after going 15+ miles, and we see something/someplace we want to explore, we can! Another huge shout out and thank you to Doug and Nate who installed my bike basket I had brought with me to the front of my bike which was not as easy a task as originally determined. My huge delivery basket to carry my small dog did not come with the proper hardware. But they were determined to fix it right and they did. I would and will definitely recommend this place.

Also note they do repairs too! A very happy man was picking up his older electric bike that was repaired by Nate. He had not been able to ride it for years.

My husband and I went in on a Sunday to just look at getting a battery-powered hybrid bicycle. I wanted a good enough bike to allow for some serious exercise, but with a little "kick" so I could keep up with him on hills when we do a long ride. Doug had me test ride several bikes until I found the perfect one. He couldn't have been nicer or more helpful. After Nate did all the assembly (racks, fenders, lights, etc), I returned the next day to pick it up. I realized after I got home that the lock I had purchased wasn't in the fender pack. Nate dropped it off at our house the next day! When we can give business to these independent operators, who bend over backwards to please customers, we are happy to do so. We are fortunate to have this business in our area.
Thank you, Doug and Nate!

I just want to say that I'm glad I bought my Magnum I-MAX S1 scooter here with the help of Nate. I wasn't being rushed to immediately make a purchase and they offered many different options within my budget as well as suggestions. I was also able to test-ride the floor model scooter to see how I would be able to handle it. It may be a small little shop, but they offer many high-end bikes etc which was perfectly fine with me because I can see everything by just standing at certain angles. I'm definitely coming back here for anything electric bikes + scooters.

Note: I use this scooter for tackling those notorious San Francisco hills.

This place sells really high end electric bikes, but I actually contacted them in hopes they could repair my wife's electric scooter, which had been a conplete nightmare to deal with. Initially took it to Scooterland, where the owner was extremely rude and did further damage.

I really feel fortunate that I found this place, the employee that helped us was extremely personable, thorough, and most importantly honest. The bike was returned to us in great working condition at a very reasonable price.

Very happy we found a business that is run with integrity. Thanks!

Earlier this summer I bought an e-bike kit on my own to convert my normal bike into an e-bike. One of their mechanics was nice enough to help me build it at his house after hours, since he was away for a special engagement during business hours. He helped me make everything right all the way into the night, and it was a very selfless act of good will, and for a reasonable price.

Nate, the technician, installed an e-bike kit on my bike. He did an outstanding job. It started with him listening to my proposals (thumb drive left, HWBS on right brake....) and then working on it without any further need to coordinate. He finished at the estimated date. He installed everything in a very clean way, ready to use. He charged me the estimated price. I was so happy about his work that I gave him an extra tip. I highly recommend ELV Motors because of the outstanding customer service and competence.

My new go to place for my electric bike! The mechanic helped me out with my DIY set up. I was also having problems with the battery, so I had the manufacturer contact him to have the problem resolved. They sent him a new part and he installed it into the battery with ease! My motor also came with a 26" wheel, but unfortunately my bicycle is a 29er. Not a problem. I took the wheel in and Nate had it respoked to the larger size once I took the parts in. I don't know much about the competitor's pricing, but every time I picked up the tab, the price was always a lot less than what I was expecting. Riding like a charm now! Recommend +++ will be returning for any other issues

Really nice, knowledgeable folks. I tried my first electric bike here and it was AMAZING. Thanks, ELV Team.

I just rode my Pedego Interceptor home, approx. 8.5 miles and I'm in love. I've been researching ebikes for a couple of years and when I went to ELV, Doug was very knowledgable and low key. He let me test as many bikes as I wanted and gave me the lowdown on each. Doug was great to deal with. He brought a bike in for me that he does't normally stock, communicated with me when it was late coming in and put it together as soon as it arrived and let me know when it was done and ready to test. I couldn't have had a better experience buying a bike!!!! Go see Doug if you are looking for an eBike, he's the best!

Bought my electric bike here.
Doug provided me good advices and helped me to choose my bike with no push.
Now I am enjoying commute.
He got a good choice of brand new bikes for all type of people and also used ebikes at great prices.
He also allows you to test bikes right away which is great.

Very good business!

I have been riding electric bikes for years and the biggest challenge to me has been finding a knowledgeable mechanic. Even though I can't afford to buy a bike from these guys, Nate the technician takes care of me. Thanks to Nate I can ride with confidence.

Just purchased two ebikes (Emazing 93hd and Emotion Jet) from ELV Motors (talked to Douglas Schwartz, the owner?). Anyway, I walked away with a great experience and I believed a great deal as well. Douglas was very knowledgeable about ebikes and wasn't a pushy salesman. I will definitely recommend ELV Motors to all my friends that want to buy an ebike.

I own several electric bikes. Some of them have needed service, and until ELV nobody was available except the manufacturer. That required shipping the bike (expensive and potentially damaging) to the state or country the bike came from. Then I discovered ELV. The owner Doug is charming and knowledgeable, and his technician Nate is likewise. I have taken two of my bikes in for repair, and have been thrilled with their services, I cannot recommend them enough.

I bought Easy Motion - Volt. Doug is not a pusher. He explains all the options he has and matches your need and biking options, lets you test drive it and comeback for more. He knows the nitty gritty details and does not hold it back!! Great experience.
Being an engineer myself, I am a tough customer. I was getting ready to work on buying a ebike, no time limits. Guess what!! bought this in less then 2 hours of starting my shopping. Price compared!!

After bring home, the batteries were not charging!? thought the batteries were defective and called Doug, he was willing to put in a replacement right away, that cooled me down. Then we figured, that I needed to press a small button on the charger for it to start charging!! Feels stupid now! Hey life is busy and Manual helps.

He was ready to provide a loaner, floor model for free rental for a day for choosing my second bike! That is some customer service.

His accessories collection is limited! Well I think he knows Amazon and likes are too big a competitor. The shop itself is not big

I am a happy camper for now, its only about a month now. Driving my ebike ~16 miles a day to work. Enjoying the exercise that I get as well! I am charging only once for all of my workdays/wk commute.

Great place for electric bikes. You cant go wrong.
They also sell used ebikes! They are marked off by 50% or more, they looked new to me.

It's coming to the 1st anniversary of my e-bike. I had great service and customer care. In the 1st 1200 miles i put on my BH e-motion Neo Cross i have as commuter only the pedals gave me headache. They swapped them under warranty with absolutely no hassle. Highly recommended place if you are looking to switch to a pedals assisted e-bike.

Purchased an electric tricycle for commuting to work and to do local shopping in Santa Clara in July 2013. The tricycle is human powered with a top speed in either pedal mode or when using the electric assist of 10 mph. Consequently it can legally used on the bike trails. This eliminates traffic lights where I need to go so the commute(s) are about the same as using the car. The basket on the rear can hold up to 50 lbs (2 25 lb bags of pet food for example).

The charging time is reasonable. Even if you run out of power you can still pedal. The bike has only one gear. I normally top off the battery the evening after using the bike for the day. I did purchase an extra charger I keep with the bike in case in need to top off when out and about. So far I have not needed to use it.

My wife can not ride a two wheel so we now have a bike she can use.

I bought a new 2013 Stromer ST1 Platinum Electric Bike from them and it absolutely rocks. Quality of service and product knowledge of electric bikes are top notch. They took the time to make sure that my new bike was set up correctly, and properly, with flawless installation on optional accessories and components. The shifting and set-up of the drivetrain is also perfect without skipping a beat. I definitely will come back again to purchase another bike in the near future. I love my new e-bike!

The employees at ELV Motors really care about their customers and provide excellent customer service. I bought a Velo Mini electric bike from them in 2011. The bike is my only transportation. When it broke down, Marie from Elv Motors met me at the train station so I did not have to walk 3 mi to the store. After it was fixed, she drove it to the train station to meet me. These simple acts of kindness saved me hours of time and frustration, and created goodwill for the business. I continued to be a customer, and recently bought a brand new bike from them only two years later. Marie's helpfulness encouraged me to continue riding an electric bike as my only transportation and go to them when I need service.

ELV Motors is the place to go if your looking to buy an E-Bike! After having a horrible experience purchasing an E-Bike over the internet, I called up ELV Motors. They were very quick in responding to my call. I needed a bike that could get up the steep hills near my house. I purchased a bike from ELV Motors and when I tried to get up the hill by my house, it wasn't strong enough. I called Doug back and he had me come back to try another bike which would serve my needs. I love my new bike!!! The staff at ELV Motors really care about customer satisfaction. Again if your looking to buy an E-Bike, go through ELV Motors, you will not be disappointed!!

I am happy to say that I received a great product and excellent customer service from ELV Motors. Doug S. really helped me out with an exchange on a bike and made the whole experience stress free. I wound up with a Pedego bike that is perfect or me. I'm in Seattle, WA and ELV is in California but it seemed like they were around the corner. I got more help from them than I did from my local bike shops. Thanks Doug!

ELV Motors is awesome. Doug Schwartz is honest and knowledgeable. We bought two Pedego bikes in late June and we feel like we are 12 years old again. We got a nice discount and a fair deal. If you are shopping for an electric bike, ELV Motors should be your first stop.

Nothing but good things to say about ELV Motors ! I was looking for an electric bike and contacted them by phone. They offered for my son and I to come down and try any of the bikes they had in their showroom. We showed up and were pleased to see the wide selection of electric bikes they offered. We narrowed it down to three models and took them for a ride at no charge. Electric bikes are not exactly mainstream yet so an opportunity to try a variety of models from various manufacturers is an extremely valuable service for me as a customer.

We settled on the Hebb Electroglide 500, which is an awesome bike. Doug at ELV Motors ordered the bike for us and a week later, ELV Motors were delivering the bike assembled and tuned up at my door step. They even threw in a free helmet for my son.

We're extremely impressed with the service we got, from the initial contact, to the visit at their store, the demo ride, the delivery and post sale follow up.

ELV Motors is a class act that I recommend to anyone in the market for an electric bike.

If I could give more than five stars I would. Edgar and the entire team at ELV motors are amazing. I found them because I wanted to test out a certain brand of class 1 PAS ebike and their store had them. I went in and spent time talking with Edgar about my riding goals and he immediately directed me to a different bike, explained why the other one better met my goals. I was able to take it out on a test ride and fell in love with it. I've since been back and ordered my husband's new bike (he got the same brand, newer model) and also rented e-bikes from them when my parents visited. Just yesterday I brought my bike in because it was making a strange noise, and they threw it up on the lift and resolved the issue. They really know their stuff when it comes to e-bikes (all classes).

I bought an Himiway Cobra. First super service and nice passionate people in the shop. I'd rather buy from them than some random website because they have experience riding but also servicing those bikes. This is invaluable. Shortly after I fell, on my own and bent a crank arm. I popped to the shop on a Saturday, they had a replacement part and fixed it on the spot, I left on the bike running as new. I can't recommend more. If I need another one, I'll just go there. They won my trust with great service and great products at an honest price. Please rent ebikes to get my friends on them for a ride and convert them ;)

Went to ELV Motors today to get a flat tire on my son’s bike repaired. Go the bike back in less than an hour all fixed and ready to be on the road again. They even told us what the problem was so we can avoid a repeat of the same problem. Super friend and knowledgeable people at the store. It is definitely our go to place for our bike troubles!

I'm looking into getting a bike so I stopped by ELV Motors to ask them some questions. They helped me out right away and answered all my questions and concerns. I'm sure I'll be back for any repair services. Their customer service was great, thank you ELV Motors!

Great place, check with the cool person named Doug. Simple and easy to deal with. Next time I will try a test drive for the electric ⚡️ bike 🚴 a close friend recommended this place and honesty it was amazing to check the bikes and talk to people. Location is great and the parking lot 🅿️ is helpful. Thank you Doug. I highly recommend this place for bikers 🚴‍♀️

This bike shop has variety of ebikes, and the owner has been business in 15 years. He has a n excellent experience, and he gives lots of advice, tips and suggestions. I experience many hidden tips from the shop, which can’t get them from online shopping for a beginner. The shop has a test ride area in the back side of the shop.

Called in to take my Voro Motors Emove Cruiser to get the rear tire replaced. I was told I needed to bring a tire straight from the scooter manufacture. So I did, and brought a replacement handle brake, which also needed to be replaced. They warned me that their might be some compression issues with the tire, and they took the time to warn me of any other concerns I might have.

A couple days later I called to see if my scooter was ready, and it was. I took it out for a test drive and everything seemed fine. I finally rode it to work, which is a 4 mile commute, and paid close attention to my scooter while riding. It rode like the first day I unpacked it. I couldn't be happier, and i'm glad i took the time to come to them. (I live in Patterson). I will stock up on replacement parts for my scooter and I will definitely be coming back for more maintenance, repairs, and possibly upgrades.

Tl;dr. Took my scooter in, got the rear tire replaced. No issues, and it runs like the first day i bought it.

Great shop to buy an eBike, the staff is friendly and knowledgeable. I recently purchased a new Tenways AGO T eBike and love it! Although I do feel like I'm cheating a bit when riding on it, but it does allow you enjoy the ride more and not have to fight head winds! 😎🚴 …

I bought my bike from ELV motors.
Got a flat tire the estimated two weeks, and got it back in four days.
Excellent service I highly recommend them!!!!

Fantastic job! Yesterday I dropped off my bike and I got it back today. I rode it and the brakes were fantastic! I really recommend this place!!!!!

Fleet Certified Electric/Hybrid Bikes - Expert sales, service and support. Best selection of top brand electric bikes in Santa Clara.

These folks go over and above the call of duty. They are awesome. 5 Stars

Awesome store the techs working on your PEVS will get the job done right !

"Recently had the pleasure of renting an e-bike from this shop, and the experience was truly outstanding. The bike itself was brand new and of exceptional quality, ensuring a smooth and enjoyable ride. Kevin, who assisted me, was the epitome of professionalism. His knowledge and genuine enthusiasm shone through, and he went above and beyond to accommodate all my needs. Highly recommend this place to anyone looking for top-notch service and quality bikes!"

I had a great experience at ELV Motors! I took it in to get my e-bike flat tire fixed. I was extremely happy that they took in my bike because no other bike shop would do it. My bike is super heavy but Edgar helped me unload it and also load it back into my car. Excellent customer service!

We've become avid cyclists late in our 60s and 70s. Wow! Too much out there today and so many dealers. So glad we found ELV. Bike shopping was actually nice here! They really do know everything about the bikes, and they have the best selection of nothing but electrical. Do your self a favor and cut through all the time wasted at chain stores and just go down and take a look, a ride, and ask them anything! They are super nice good guys, good prices, and we'll definitely be buying the next bike here.

If anyone is looking for an e-bike with great customer service, this is the place to go to! Doug was very helpful and nice of what bike I should get, and after testing out a few bikes for the past few weeks, I purchased the Mokwheel Scoria, and I am very happy with this bike, but most importantly, the service and quality of this company! Pongo the dog is cool too! I’ll definitely recommend this store to anyone who is looking for an e-bike!

I have a Palasec ebike bought from eBay and started having issues with the throttle. I knew that it was an easy fix but didn’t want to take risk to do it myself and looked for a shop that can do it.
After asking some bike repair shops, I got the same answer “if you didn’t by the bike here, we can’t touch your bike.” Even one told me that “we call these bikes disposable” what?
Yes, this was the situation until I found the ELV Motors. They accepted my bike and fixed the issue within a day and did it for Avery reasonable price. For now, I am happy with their labor and certainly will go back to this shop again whenever I have any problems with my e-bikes.
I highly recommend this business to especially those that having problem finding a legit ebike shop!

By far the best in the business. ELV motors is the place you want to do business with super friendly geat selection of the tope ebikes and scooters,they are super knowledgeable and the customer service is beyond excellent so so happy I bought my bike here.

Excellent treatment from the service department. Came in on a Friday afternoon needing new brakes and and tuneup and my bike was good as new and ready for pickup in a matter of hours -- weekend saved! Thanks guys :>

Had and issue with my ebike which was going to keep me from participating in a planned ride on the weekend. Doug from Sales and Edgar from Service gave the issue immediate attention and resolved it the same afternoon. Back on schedule for my ride! ELV Motors has a large selection of ebikes and is currently the only Northern California dealer for Mokwheel ebikes. Glad I purchased my Mokwheel Basal ST ebikes through them for the great support.

I had a great experience working with Dan. They are a small shop and couldn't get to us right away so we looked around. When Dan came back from a test ride, he was happy to help us. He allowed us to try several different models and he explained their sales policy. We didn't purchase anything yet, but definitely recommend you stop by the store if you're in the area.

It was a great experience. Really great work brent. Got a quick and awesome service. Thanks

This place is great. You really need to stop in if you're looking for an electric bike. Most of their bikes have sales prices not reflected on their website.
I stopped in after ordering an ebike from a different online retailer 2 weeks ago that still hasn't shipped. I got one here - with a trailer, and store mounted stem riser to make sure the bike fit me well - for about $600 LESS than what I paid online.

Being able to ride and try out the bikes first is really nice. Some of the bikes I liked just didn't... Ride right... For me. I didn't get what I planned on purchasing when I walked in (I got a different bike that fit me better that was a few hundred dollars cheaper).

They don't try to sell you on the most expensive. They try to get you something that fits you. (they may try to up sell locks and stuff, but I was asking about those - and baskets - and the trailer - so... Maybe expect a little of that, but their accessories are reasonably priced, and it felt more like I was taking them into selling than them pressuring me to buy them).

I had a great experience with their customer service, when I came by to purchase a Glion Snap N Go scooter, to assist me as a mobility scooter as I am disabled. They had one available for sell that I test drove at their store. During the test drive, I noticed it was having a little trouble making it over the door way threshold. I asked if that was normal, and they explained that I had it in the wrong gear. I changed gears and it ran fine. I explained to Douglas that I lived in an area with lots of hills and wasn’t sure how it would work for me. He told me I could take it home for a test drive and let him know how it worked for me. After my real life road test of it, the Glion scooter wasn’t going to work for me. I stayed in co Stanton contact with him, and explained the difficulties I was having. He helped me find solutions, but again this scooter wasn’t made for a person as disabled as I am.

He accepted the return promptly without any questions or concerns. He not only helped me load the scooter when I bought it, it also helped me remove the scooter when I retuned it. He also told me that if I had any questions about any other scooters I may look into, he would be more than happy to assist me with any questions I may have.

It is good to know that great customer service still exists! If and when I find my next scooter, I will definitely use them to purchase and as a service shop.

Thank you Douglas, Ali and the whole ELV Motors team.

great service and workmanship!

My e-scooter has a nail in the tire and get stuck. They help me diagnose it and get the nail out for free.

I got a folding fat tire bike (bagi bike brand). Went to just look and educate myself after trying a few other places. I found what I was looking for. Has made my commute a breeze and something to look forward to. After 250 miles it stopped working and took it right back. Took a while to get the part, probably the controller but not their fault. Glad I did get it from them and not online since they took care of the problem at no cost to me. I've had the bike for 14 months now and at 2700 miles with no more problems. If you live in the bay area you really need to look at e biking as an option for your commute. This is the place to start.

My Lectric failed to start and after a quick look at the battery, Kevin put it back and turned the key to the right position which fixed it. He had the magic touch and didn't even charge for it. Thank you!.

ELV Motors is the ONLY place I trust with my bike. I haven't bought any bikes there, but I use them for all my repairs and maintenance.

I've taken my e-bike to two other places, one lost my key, the other did a shoddy repair and tried to charge me for the second fix when I brought it back.

At ELV, not only do they CONSISTENTLY do AMAZING work, they'll sometimes spot something small I didn't notice and fix it as well, included in the price. They work with you on price, and if there's something that can either be replaced at great cost or repaired with some glue and a bit of creativity, they'll do that and do an amazing job with it. They've got a maker, do-it-yourself sort of attitude about repairs, and they're run by a really friendly group of people who seem to really care about what they're doing, and not just try to make a quick buck like some other folks. The place has a sort of small-town charm to it, all the while being very professional about repairs.

I'm really glad I found ELV Motors, and I can't imagine bringing my e-bike anywhere else.

Had Nate replace regular air tires with solid rubber tires on our Xiaomi m365 eScooters. Nate is VERY busy with service. We weren't in a hurry to get them replaced so we didn't care how long it took Nate.

Overall very satisfied with the service. Definitely recommend it.

I bought a scooter on Amazon. It got a flat tire in the first 3 weeks of use. I bought a replacement tubeless tire and tried to put it on myself, but couldn't stretch the tire over the hub. Brought the wheel and tire to them and they got it installed in 20 minutes. Definitely worth the money and I wish I hadn't wasted my Sunday.

Absolutely amazing service I got from Edgar. He was willing to help me really fast when no other stores would help me out! 10/10 would recommend to anyone in the area.

Doug is the man, he help us get a deal on a ebike it was our first time buying one. great selection, highly recommend. Test rode one there, you won't go wrong with getting any one ebike.

Very friendly and accommodating staff, they were able to fix and repair the front wheel of my electric scooter in one service day, and kept me updated on the status of my scooter through phone calls :)

Doug was so thoughtful and made sure I got what I wanted. Everyone in the store was knowledgeable and helpful. Highly recommend shopping at ElV motors!!

Was very nice getting to see first hand and test drive the product before purchasing. They are friendly and helpful especially when you have an issue like I did with your purchase. They went very far to help me out even replacing the product to try and remedy what I can figure is just a manufacturer issue. Thank you for spending the extra time with me i'll make sure to refer my coworkers to you.

ELV Motors is one of a kind

Sure, there are bike shops around, but none as competent or capable as ELV Motors when it comes to electric light vehicles. The staff are always friendly and helpful, even if you need to charge your Electric Car.

I purchased a replacement battery for a Prodeco Tech folding electric bike, through ELV Motors. It came quickly and I got help installing it.

Came in to get my e-bike fixed and receive great service and got all my questions answered. Thank you for the help Edgar!

I have been doing business with ELV MOTORS for many years. The owner Doug, his associates and service department are the best in the business. They treat me like family. Great customer service at ELV Motors.

Service department was great - my bottom bracket had worked loose, and Edgar fixed it while I waited. Great service, thanks!

Helpful staff great inventory and made sure I was happy with the bike I wanted and subsequently bought.

brought in a Hurley Juice E scoot mid afternoon, they fixed the problem by noon the next day. Great service.

Cool shop with lots of electric bikes and scooters. Very friendly staff with great support. Not a very easy place to test bikes but the owner will let you ride around the nearby neighborhoods. Be eco friendly and upgrade your commute!

I enjoyed learning about electric bikes. Doug Schwartz was gracious and informative. He had great knowledge of products . He was greatly appreciated.
Their expertise was appreciative.

The best experience. We enjoy our new electric bikes. Really looking forward to night rides with our friends, getting back to mountain biking and becoming more familiar with our neighborhood.

This EBike shop is a haven for pedal assisted and EBike enthusiasts.Doug Schwartz, the owner, sells quality Ebikes and road bikes from every price range. His band of 13 year old trainees are knowledgeable-and entgusiastic in helping me buy what I needed.

Great place to test and buy an ebike without pressure. Lots of bikes to test and some fast ones too! Good mechanic in back and lots of choices.

ELV was great the mechanic was there today fixed up the bike before he gave them to me with instructions on how to operate the whole bike

Great store. The owner is very passionate about electric bikes and offers a good selection of models and accessories.

Doug was very friendly and helpful. Great and fun to talk too with the best customer service i have ever seen! I highly recommend this place!

Good price, friendly staff and excellent follow up with warranties and guarantees. A no problem place!

Sold me a part for a reasonable price then spent good time helping me get it back in running condition. Good people! Thanks Nate.

I've brought my kit bike to ELV multiple times . Every time they were fast and fair.

Good range of product. Great hospitality, The owner and the team is very helpful. Keep it up.

Great customer service very knowledgeable about his bikes.Thank you.

Good place cool people good service

Good local shop with good management

Awesome array. Super knowledgeable and great support.

Great service to talk about what really fits for your lifestyle

Small location. Jammed with bikes. Very eager to help.

excellent service! very belpful!

Two guys (Brett and Kevin) are just awesome to work with. They helped me fixed the noisy carbon drive belt on an e-bike I purchased from Amazon. Now the bike doesn't have the clicking sound any more.

Great shop! First time come here, the staff named Brett is very knowledgeable, he brought my ninebot electric scooter back to life!! and the team is friendly, Good quality! Good service! Friendly staff! Excellent technology! Good service!